MYOB Capture App not working

Question

I haven’t been able to get back into my capture app successfully since getting a new phone. I have:

logged in and out
turned phone off and on
deleted and reinstalled app

it keeps telling me ‘we couldn’t connect to your tray, check your connection and try again later’. I have attached a screenshot of the error.

genreve_s · Answer

Hi KellyDeG,&nbsp;
&nbsp;
I can't seem to find any reported issues similar to yours. I believe it's best to reach out to support to further troubleshoot your capture app. You can reach out via the MyAccount window or live chat through MOCA.
&nbsp;
Regards,Genreve

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