Hi Sue1234,
I’m sorry to hear about the duplicate subscription charges and the delay you’ve experienced in getting a response. I’ve tried to pull up your account using the email address you’re using, but I can’t see any existing case linked to it. If you haven’t submitted a request through our support team yet, please reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account so they can investigate the duplicate billing and review your refund request.
We’re currently receiving a high volume of requests, so there may be a delay in getting back to you. The team will assist as soon as an agent is available. Thanks for your patience and understanding.
Regards,
Sai
The email is different from what I used in the forum.
Can you pm me so that I can send you the email address this issue was related to? There's no option to pm you and send you the confidential information directly.
Thank you for replying to me.
