Forum Discussion

kara23's avatar
kara23
Contributing Cover User
6 months ago

Unable to select anything under edit

As from today i have been unable to select any item under the edit tab as their all greyed out. Couldnt even reverse a payroll payment had to use app.myob instead. Have logged out and logged back in but nothing..

 

2 Replies

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    6 months ago

    Hey kara23,

     

    Really appreciate you sharing what’s happening with your Edit tab greying out and being unable to reverse a payroll payment. Here’s a little trick that might get things back to normal:

     

    • Go to Setup
    • Click Preferences
    • Select Security tab, then untickTransactions CAN’T be changed; they must be reversed

    Once that’s done, have another go at editing or reversing your transaction and see if things light up again.

     

    Cheers,

    Doreen

  • kara23's avatar
    kara23
    Contributing Cover User
    6 months ago

    Thanks Doreen, i did try the above yesterday however that didnt work. Somehow it managed to fix itself later in the day