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MarcosIGA's avatar
MarcosIGA
User
9 months ago
Solved

MYOB File is Frozen on the Backing Up Process

Good morning,

 

Please be advised that our MYOB file is frozen on the backing up process.

Could you please help?

 

Thank you.

 

Regards,

 

Mihaela Glavan

  • Doreen_P's avatar
    Doreen_P
    9 months ago

    Hi, MarcosIGA

     

    Thanks for your post, and welcome to the MYOB Community Forum.

     

    We were able to run a fix script on your company file. Kindly log out and log back into your account to see if it's working now. Please let us know if you require any further assistance with this.

     

    Best regards,

    Doreen

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  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    9 months ago

    Hi, MarcosIGA

     

    Thanks for your post, and welcome to the MYOB Community Forum.

     

    We were able to run a fix script on your company file. Kindly log out and log back into your account to see if it's working now. Please let us know if you require any further assistance with this.

     

    Best regards,

    Doreen

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    9 months ago

    Hi, MarcosIGA

     

    Are you still having an issue logging into your account with an error message of "Backup in progress"? Please let us know if you require any further assistance.

     

    If my response has answered your inquiry, please click "Accept as Solution" to assist other users in finding this information.

     

    Best regards,
    Doreen

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    9 months ago

    Hi, MarcosIGA

     

    We're glad that we were able to assist you with your company file. Feel free to start a new post in the future if you encounter any issues. We are delighted to assist you.

     

    Best regards,

    Doreen