Forum Discussion

11 months ago

Myob is stuck in backing up process

Hi

We are unable to login to MYOB and encounter this message:

"This company file is currently backing up

You can sign on once the backup is complete."

And I can't find the back up file for yesterday (1 Feb 2024).

Will all the data from yesterday be available or deleted?

Can you please help sort this out?

Earl_HD
11 months ago
Hi bookkeeper2023,

Thank you for providing a detailed post. I've made changes to the backend. Kindly log out and then log back in to see if the issue persists.

Looking forward to hearing from you soon!
Regards,
Earl

Earl_HD
MYOB Moderator
11 months ago
Hi bookkeeper2023,

Thank you for providing a detailed post. I've made changes to the backend. Kindly log out and then log back in to see if the issue persists.

Looking forward to hearing from you soon!
Regards,
Earl
- Alltrades1
  Experienced Cover User
  5 months ago
  Hi
  I am also stuck in Back Up process did you find a solution
  - Earl_HD
    MYOB Moderator
    5 months ago
    Hi Alltrades1 ,
    
    If your file is stuck on backup, we can run a script on our end to resolve the issue. Please reply with the last four digits of your Serial Number and your Company File ID, and I'll be happy to arrange this for you.
    
    Regards,
    Earl
Earl_HD
MYOB Moderator
11 months ago
Hi bookkeeper2023,

I would like to check if you're still having this issue? If so, please feel free to post again and one of us will be happy to assist you.

Regards,
Earl

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