Forum Discussion

bookkeeper2023's avatar
bookkeeper2023
11 months ago

Myob is stuck in backing up process

Hi   We are unable to login to MYOB and encounter this message: "This company file is currently backing up You can sign on once the backup is complete."   And I can't find the back up file for ...
  • Earl_HD's avatar
    Earl_HD
    11 months ago

    Hi bookkeeper2023,

    Thank you for providing a detailed post. I've made changes to the backend. Kindly log out and then log back in to see if the issue persists.

    Looking forward to hearing from you soon!
    Regards,
    Earl

Earl_HD's avatar
Earl_HD
MYOB Moderator
11 months ago

Hi bookkeeper2023,

Thank you for providing a detailed post. I've made changes to the backend. Kindly log out and then log back in to see if the issue persists.

Looking forward to hearing from you soon!
Regards,
Earl

  • Alltrades1's avatar
    Alltrades1
    Experienced Cover User
    5 months ago

    Hi

    I am also stuck in Back Up process did you find a solution

    • Earl_HD's avatar
      Earl_HD
      MYOB Moderator
      5 months ago

      Hi Alltrades1 ,

      If your file is stuck on backup, we can run a script on our end to resolve the issue. Please reply with the last four digits of your Serial Number and your Company File ID, and I'll be happy to arrange this for you.

      Regards,
      Earl

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