File stuck in Back Up
I can not open a file due to it saying:
Backup in progress
This company file is currently backing up. You can sign ion once backup is complete.
The file is still stuck in backing up.
Can someone please help.
Thanks
Jo
Forum Discussion
Thanks Princess_R - all is good in the world again.
Hi JojoA1,
I'm sorry to hear that you've experienced this issue. I've run a script over your file, and everything should now be working as expected. If you happen to encounter this problem again, I recommend reaching out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount for further assistance.
Regards,
Shella
Hello there RachaelPG,
I've run a script over your file in a way to fix your account, and everything should now be working on your end. If you happen to encounter this problem again, I recommend reaching out to our live chat support through our virtual assistant MOCA or submitting a case via MyAccount for immediate assistance.
Cheers,
Shella
Hi, I'm experiencing the exact same problem. Could I please have some assistance?
Hi,
I am also experiencing the same issue of a File stuck in Backup - could you please help.
Thanks
Virginia
Hey Curtis1968,
I've run the fix over your file to help resolve the issue with it being stuck in "Backup in Progress." Just log out and log back in to check if it's all sorted. If this happens again, don't hesitate to reach out to our support team directly on Live Chat via our virtual assistant, MOCA.
Cheers,
Doreen
Hi Doreen_P ,
Fixed - thanks so much !
