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JojoA1's avatar
JojoA1
Experienced User
3 months ago
Solved

File stuck in Back Up

I can not open a file due to it saying:   Backup in progress This company file is currently backing up. You can sign ion once backup is complete.   The file is still stuck in backing up. Can so...
Stuck Backup
  • Princess_R's avatar
    Princess_R
    2 months ago

    Hi Sunny1010,

     

    Welcome to the Community Forum!

     

    Absolutely! We can definitely help you out! I've run a fixed script over your file, so it should be working now. If you run into this issue again, you can also reach out to our live chat agents via the virtual assistant MOCA.

     

    Cheers,

    Princess

Sunny1010's avatar
Sunny1010
2 months ago

Hi, I'm experiencing the exact same problem.  Could I please have some assistance?

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    2 months ago

    Hi Sunny1010,

     

    Welcome to the Community Forum!

     

    Absolutely! We can definitely help you out! I've run a fixed script over your file, so it should be working now. If you run into this issue again, you can also reach out to our live chat agents via the virtual assistant MOCA.

     

    Cheers,

    Princess

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