Forum Discussion

JojoA1's avatar
JojoA1
Experienced User
4 days ago

File stuck in Back Up

I can not open a file due to it saying:   Backup in progress This company file is currently backing up. You can sign ion once backup is complete.   The file is still stuck in backing up. Can so...
RachaelPG's avatar
RachaelPG
13 hours ago

My account is also having this same issue this morning, are you able to assist Shella_A ?

  • Shella_A's avatar
    Shella_A
    MYOB Moderator
    9 hours ago

    Hello there RachaelPG,

     

    I've run a script over your file in a way to fix your account, and everything should now be working on your end. If you happen to encounter this problem again, I recommend reaching out to our live chat support through our virtual assistant MOCA or submitting a case via MyAccount for immediate assistance.

     

     

    Cheers,

    Shella

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