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JoanneMcG's avatar
JoanneMcG
Trusted Cover User
11 months ago

File stuck in backup

Hello, my file is stuck in backup mode

I did a back up, it seemed to stop

It then said connection with server lost

I then received message saying back up complete

I tried to log back into file and its says that backup in progress

 

So something has gone wrong, please fix my file ASAP

After the issues of last week I cannot afford to have anymore downtime with Myob

 

thanks

  • Hi, JoanneMcG 

     

    Thanks for your post.

     

    We're sorry for the inconvenience this may have caused. We were able to run a fix script to your company file. Kindly log out and then log back into your account to see if the error message will appear again. Please let us know if you still require any further assistance with this. We are happy to assist you.

     

    Best regards,

    Doreen

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  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator

    Hi, JoanneMcG 

     

    Thanks for your post.

     

    We're sorry for the inconvenience this may have caused. We were able to run a fix script to your company file. Kindly log out and then log back into your account to see if the error message will appear again. Please let us know if you still require any further assistance with this. We are happy to assist you.

     

    Best regards,

    Doreen