Forum Discussion

MRAK's avatar
MRAK
11 months ago

URGENT - company file stuck in backup status - its payroll day....

Hi,

 

A backup has lost connection to database and as a result our company file is stuck in the status of "backing up"

 

please help!

 

thanks

  • Isaiah_C's avatar
    Isaiah_C
    11 months ago

    Hi MRAK,

     

    Thank you for the post and welcome to the Community Forum! I regret to know that you're having this kind of error, and I'll be glad to help you with this. I've run a script over the file. Please let me know how it goes.

     

     

    Please let me know if you need further help.

     

    If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.

     

    Kind regards,

    Sai

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    11 months ago

    Hi MRAK,

     

    Thank you for the post and welcome to the Community Forum! I regret to know that you're having this kind of error, and I'll be glad to help you with this. I've run a script over the file. Please let me know how it goes.

     

     

    Please let me know if you need further help.

     

    If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.

     

    Kind regards,

    Sai

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    11 months ago

    Hi MRAK,

     

    Thank you for your patience. Do you still need assistance with this? Please let us know if you still need help and we'll be glad to assist you.

     

     

    Please let me know if you need further help.

     

    Kind regards,

    Sai

      • Isaiah_C's avatar
        Isaiah_C
        MYOB Moderator
        11 months ago

        Hi MRAK,

         

        Thank you for letting me know. I'm happy that it is now working! If you have any additional concerns, feel free to post in our Community Forum. Have a great day!

         

         

         Please let me know if you need further help.

         

        Kind regards,

        Sai

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