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JoanneMcG's avatar
JoanneMcG
Trusted Cover User
2 years ago

File stuck in backup

Hello, my file is stuck in backup mode I did a back up, it seemed to stop It then said connection with server lost I then received message saying back up complete I tried to log back into file an...
  • Doreen_P's avatar
    Doreen_P
    2 years ago

    Hi, JoanneMcG 

     

    Thanks for your post.

     

    We're sorry for the inconvenience this may have caused. We were able to run a fix script to your company file. Kindly log out and then log back into your account to see if the error message will appear again. Please let us know if you still require any further assistance with this. We are happy to assist you.

     

    Best regards,

    Doreen

Doreen_P's avatar
Doreen_P
MYOB Moderator
2 years ago

Hi, JoanneMcG 

 

Thanks for your post.

 

We're sorry for the inconvenience this may have caused. We were able to run a fix script to your company file. Kindly log out and then log back into your account to see if the error message will appear again. Please let us know if you still require any further assistance with this. We are happy to assist you.

 

Best regards,

Doreen

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