Forum Discussion

Everick's avatar
Everick
2 months ago

Myob file stuck in backup, its need to be reset please - urgent

Hello, my file is stuck in backup mode I did a back up, it seemed to stop It then said connection with server lost I then received message saying back up complete I tried to log back into file an...
Stuck Backup
  • Doreen_P's avatar
    Doreen_P
    2 months ago

    Hey Everick and 4014,

     

    I've gone through your account and run a fix to your file with your issue being stuck in backup in progress. You can log out first and then log back into your account. In addition, if ever you encounter the same message in the future, make sure to reach out to our support team directly on Live Chat via our virtual assistant, MOCA.

     

    Best regards,

    Doreen

Doreen_P's avatar
Doreen_P
MYOB Moderator
2 months ago

Hey Everick and 4014,

 

I've gone through your account and run a fix to your file with your issue being stuck in backup in progress. You can log out first and then log back into your account. In addition, if ever you encounter the same message in the future, make sure to reach out to our support team directly on Live Chat via our virtual assistant, MOCA.

 

Best regards,

Doreen

Margaret4850's avatar
Margaret4850
2 months ago

Hi DOreen, we have the exact same issue, can please reset our account? and Merry Christmas

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