MYOB new subscription

Question

Morning, I recently accepted a 30-day trial for MYOB ARL subscription. This expired yesterday 06/03/23. Pefectly fine, but I cannot for the life of me find where I setup payment details. I have spent the last 30 minutes researching possibilities and have drawn a blank. System tells me to contact MYOB who are&nbsp; now only open 9am - 5pm. Meanwhile&nbsp; I cannot access my file. Surely this should be an easy conversion? Don't understand why it isn't a one-step online process. Cheers, Bronwyn

sam_r · Answer

Hi&nbsp;BronwynHamster,
&nbsp;
Thanks for your post.&nbsp;
&nbsp;
If you log in to&nbsp;https://myaccount.myob.com/, &gt; select 'Manage my product &gt;&nbsp;Click on Subscribe now&nbsp;which will reactivate your subscription. You should also be able to update your payment details here too.&nbsp;
&nbsp;
If you have any further trouble, please do let me know. 
&nbsp;
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

bronwynhamster · Answer

Thanks Steve,&nbsp;Unfortunately even though I log in under the correct trial subscription MYOB provides me an old cancelled subscription to manage my payment details. Bronwyn

sam_r · Answer

Hi&nbsp;BronwynHamster,
&nbsp;
Thanks for letting me know.&nbsp;
&nbsp;
Were you able to send me a private message with the serial number + your email address?&nbsp;
&nbsp;
&nbsp;

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