Forum Discussion

greened's avatar
greened
Experienced Cover User
6 months ago

MYOB stuck in back-up

Can someone please re-set my company file urgently? It's stuck in Back-up mode THANKYOU
Isaiah_C's avatar
Isaiah_C
MYOB Moderator
6 months ago

Hi greened,

 

No worries at all. Glad we could get you back up and running! To be honest, it's a bit of a mystery why it sometimes decides to stick on backup. The cause isn't always clear. A quick reset of the company file just gives it a little kick, like giving the car a jump-start, and that usually does the trick.

 

Regards,

Sai

Shellbell1912's avatar
Shellbell1912
Cover User
6 months ago

Good Morning MYOB, 

 

I am currently having this same issue with one of my MYOB files.  Can someone please reset ASAP?  I have posted 2 support requests, one yesterday & one this morning, both have not been answered!  This is very urgent as I haven't been able to access the file at all this week.

 

Thanks.

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    6 months ago

    Hi Shellbell1912,

     

    Not having access to your account all week isn’t what we want for you at all. I’ve looked into your case and checked in with Donna, who’s handling it, she’ll be resetting your file for you soon. You can expect an update from her shortly. Thanks so much for your patience, we’ll have this sorted out as quickly as possible. 

     

    Cheers,

    Princess

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