Forum Discussion

greened's avatar
greened
Experienced Cover User
6 months ago

MYOB stuck in back-up

Can someone please re-set my company file urgently? It's stuck in Back-up mode THANKYOU
Shellbell1912's avatar
Shellbell1912
Cover User
6 months ago

Good Morning MYOB, 

 

I am currently having this same issue with one of my MYOB files.  Can someone please reset ASAP?  I have posted 2 support requests, one yesterday & one this morning, both have not been answered!  This is very urgent as I haven't been able to access the file at all this week.

 

Thanks.

Princess_R's avatar
Princess_R
MYOB Moderator
6 months ago

Hi Shellbell1912,

 

Not having access to your account all week isn’t what we want for you at all. I’ve looked into your case and checked in with Donna, who’s handling it, she’ll be resetting your file for you soon. You can expect an update from her shortly. Thanks so much for your patience, we’ll have this sorted out as quickly as possible. 

 

Cheers,

Princess

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