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PenJ's avatar
PenJ
Trusted Cover User
24 days ago
Solved

New user showing as Access Removed online

I have tried to set up a new user, and unfortunately they let the invitation expire. Now I am unable to resend as instead of showing as expired when online they show as Access Removed. I contacted ...
  • PenJ's avatar
    PenJ
    23 days ago

    Hi all, issue now resolved. thank you

Isaiah_C's avatar
Isaiah_C
MYOB Moderator
24 days ago

Hi PenJ,

 

I can totally get why you're over it. 10+ hours chasing this stuff up is a lot, that's seriously frustrating. Just to clear things up, that known issue on the Status Hub has actually been marked as resolved now. So if you're still running into the same problem, it's likely something specific to your file that didn't quite get fixed when the broader issue was sorted. As annoying as it is, it'll be worth jumping back onto support one more time so they can take a closer look and sort it from the backend for you. Make sure you let them know it's ongoing after the fix was released so they can dig straight into your file.

 

Regards,

Sai

PenJ's avatar
PenJ
Trusted Cover User
23 days ago

thanks Sai. Yes that issue is resolved and my issue not, I knew my issue was different/unrelated. I will get onto support again. regards.

  • PenJ's avatar
    PenJ
    Trusted Cover User
    23 days ago

    Hi all, issue now resolved. thank you

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