No security in Myob today

Hello Myob - why is there no security in Myob today????

All our staff were able to open file without having to log in - I also didn't need to log into this Forum

This is not acceptable Myob - why bother with 2FA when there is absolutely no security needed to get into the file today?

When will you fix this terrible issue?

JoanneMcG
2 years ago
I have come in this morning and this is how it went:
Open Myob, click to log in and I am automatically taken to the screen showing the active file - I was not required to log in, provide a password let alone any 2FA. I also came to this forum page. Again, I clicked to log in and I was immediately brought to this site without any login required.
The normal way to log in, even if 'tick for 30 days' was ticked, is to use email address and password - these two key steps were not there, it was straight into the file (and forum site). Considering that I logged out of the company file prior to leaving work yesterday means that there is something wrong with the file.
This is not normal nor acceptable. It pretty much implies that there is no security in our company file.
I need Myob to look into this as a matter of urgency.

Update: so pretty much over this whole issue, don't worry about Myob, we will look for a new solution to our accounting needs.

36 Replies

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PKH1
Experienced Cover User
2 years ago
Hi Ivy,
yes it is indeed and no we haven't progressed any further. I am taking my computer home every night now until this is resolved. Utterly disappointing the way MYOB is handling this as I am not the only one with this problem.
cheers
Peter
melbdesk
Experienced Cover User
2 years ago
I have had a request for: Serial number Your full name The Email address you are using when 2FA is not required Business name. I do not feel comfortable giving this information especially with the lack of security in MYOB at the moment.
Leneth_A
Former Staff
2 years ago
Hi all,

Regarding this matter, we just want to ensure that you have seen our latest update regarding the 2FA changes. You may refer to this link for detailed information Update -Improved Security- 2FA changes - MYOB Community.

We value your patience and understanding as we work on this.

Cheers,
Leneth
PriyaSelvaraj
MYOB Staff
2 years ago
Hi PKH1 JoanneMcG melbdesk Yvie ,

We want to ensure that you've seen our latest update regarding the 2FA changes, refer to this link for detailed information Update -Improved Security- 2FA changes - MYOB Community

Appreciate your patience while we worked on this.

Cheers

Priya Selvaraj
PKH1
Experienced Cover User
2 years ago
Dears,
yes I have seen the note, the most important question, however has not been addressed WHEN will the system be reverted to what it was. Currently we have a situation, like a compromised bank account where the dark people take money away, the bank is aware of it and at the end blames the client for the fact that the security got compromised by the bank (MYOB in this case). So WHEN will the system revert?
best regards
Peter
Leneth_A
Former Staff
2 years ago
Hi PKH1,

Thank you for letting us know about your concern. We understand the urgency of your request and the impact on your business. We appreciate your patience and understanding regarding this matter. As of this moment, we do not have any specific timeframe for this, however, rest assured that your concerns and feedback will be effectively communicated to the team.

Furthermore, we suggest that you review the Help Article "MYOB Security Recommendations" for security advice, as well as the "MYOB Security Commitment" to learn about security commitment.

We value your patience and understanding while we work on this.

Cheers,
Leneth