Morning Expert Team
One of our employees that uses MYOB is able to access Payroll and Banking although 'User Access' where it clearly shows that this hasn't been ticked to be granted access. This needs to be immediately rectified. Look forward to soonest feedback with solutions.
Cheers
Hi q_man_snowflake,
Yes, after making changes to a user’s role or access permissions, it’s best to fully sign out of MYOB and then sign back in so the updated access can refresh properly.
Cheers,
Princess
Hi Doreen
for these changes to take affect, does MYOB need to be closed and relogged into?
Thanks Doreen
Only access listed is Cards, Inventory Management, Purchases and Sales.
What I did find was that under 'Manage Roles' was that the 'Cards' had banking and payroll ticked. I've now unticked this. When employee goes on break will check if this has altered what she sees.
Cheers.
Michelle
Hi q_man_snowflake,
That’s worth checking closely. A good first step is to review the sub-access permissions under each access level that employee has, as one of those may still be giving them access to Payroll or Banking even if the main tick doesn’t look enabled. It’d also be really helpful to grab a screenshot of how that user’s access is currently set up, just so the full permission layout can be seen more clearly.
Another handy option is to create a custom role just for that employee so their access can be separated from other users and controlled more tightly. If it’s still behaving the same way after that, it’d be best to reach out to our support team via the Contact Us page and include the screenshot too, so they can check the setup more closely from their side.
Cheers,
Doreen
