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StocksLawyers's avatar
StocksLawyers
Experienced Cover User
2 months ago
Solved

Price increase to MYOB Account Right Live Plus Recurring Subscription

Was anyone notified that the monthly subscription fee has increased?  The same thing happened to me last year...
  • Steven_M's avatar
    Steven_M
    4 years ago

    Hi Jacmus 

     

    If you are using a desktop email client like Outlook, using the Send to>>Email function or the Print/Email Invoices window will include an attached copy of the invoice as a PDF format.

     

    If you are using AccountRight to email, i.e. Setup>>Preferences>>Emailing>>Send Emails using AccountRight is enabled, it would depend on your setup. If you have When Emailing Invoices: Include a link to online invoice and attach a PDF selected in that Emailing tab of the Preferences window it will attach a PDF copy of the invoice.

Isaiah_C's avatar
Isaiah_C
MYOB Moderator
2 months ago

Hi StocksLawyers,

 

We regularly review our pricing to ensure we can continue improving our products, keeping up with compliance changes, and adding new features. These adjustments help us provide the best experience for our customers. We notify customers in January via email and SMS to ensure you're all aware of any changes.

 

 

Regards,

Sai 

StocksLawyers's avatar
StocksLawyers
Experienced Cover User
2 months ago

Thank you for your reply Sai.  I was not informed of the change via email or SMS.  Could you please check your records.

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    2 months ago

    Hi StocksLawyers,

     

    MYOB provides 30 days notice in writing to all customers for any price change that might occur. If you haven't received this, it might be to do with the contact information associated with your account and this would need to be something you can discuss with our support team. I recommend that you create a case to support via myaccount.myob.com to help get this resolved.

     

    Cheers,

    Princess

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Was anyone notified that the monthly subscription fee has increased?  The same thing happened to me last year...

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Thank you for your reply Sai.  I was not informed of the change via email or SMS.  Could you please check your records.

","body@stringLength":"136","rawBody":"

Thank you for your reply Sai.  I was not informed of the change via email or SMS.  Could you please check your records.

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url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 5%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,24A12,12,0,1,0,0,12,12,12,0,0,0,12,24Zm1.82-10.71a1.2,1.2,0,0,0-1.2,1.2v4.2h-3s0-7.2,0-7.8h3v.89A3.72,3.72,0,0,1,15,10.91c1.78,0,3,1.29,3,3.78v4H15v-4.2A1.2,1.2,0,0,0,13.82,13.29ZM6.91,9.69h0A1.47,1.47,0,0,1,5.4,8.2,1.44,1.44,0,0,1,6.93,6.75a1.47,1.47,0,1,1,0,2.94Zm1.51,9h-3v-7.8h3Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .instagram a:before {\n background: 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Hi StocksLawyers,

\n

 

\n

MYOB provides 30 days notice in writing to all customers for any price change that might occur. If you haven't received this, it might be to do with the contact information associated with your account and this would need to be something you can discuss with our support team. I recommend that you create a case to support via myaccount.myob.com to help get this resolved.

\n

 

\n

Cheers,

\n

Princess

","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"208","postTime":"2025-03-05T11:14:18.912+11:00","lastPublishTime":"2025-03-05T11:14:18.912+11:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":267},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:AccountRight/category:Support/community:myobboard:Accounting_Software_General/message:889799/message:889837","customFields":[],"body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":1,"repliesCount":0,"visibilityScope":"PUBLIC","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]}},"ModerationData:moderation_data:889826":{"__typename":"ModerationData","id":"moderation_data:889826","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"ModerationData:moderation_data:889807":{"__typename":"ModerationData","id":"moderation_data:889807","status":"APPROVED","rejectReason":null},"User:user:295370":{"__typename":"User","id":"user:295370","login":"Isaiah_C","uid":295370,"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://community.myob.com/t5/s/myob/images/dS0yOTUzNzAtNDA0MzdpOTAzNjUyN0VBREVDNTU1Mw"},"rank":{"__ref":"Rank:rank:62"},"email":"","messagesCount":2398,"biography":null,"topicsCount":0,"kudosReceivedCount":158,"kudosGivenCount":5,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2023-03-14T14:20:01.314+11:00","confirmEmailStatus":null},"followersCount":null,"solutionsCount":207},"Rank:rank:62":{"__typename":"Rank","id":"rank:62","position":4,"name":"MYOB Moderator","color":"333333","icon":null,"rankStyle":"TEXT"},"ForumReplyMessage:message:889807":{"__typename":"ForumReplyMessage","id":"message:889807","revisionNum":1,"uid":889807,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Accounting_Software_General"},"conversation":{"__ref":"Conversation:conversation:889799"},"subject":"Re: Price increase to MYOB Account Right Live Plus Recurring Subscription","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:889807"},"body":"

Hi StocksLawyers,

\n

 

\n

We regularly review our pricing to ensure we can continue improving our products, keeping up with compliance changes, and adding new features. These adjustments help us provide the best experience for our customers. We notify customers in January via email and SMS to ensure you're all aware of any changes.

\n

 

\n

 

\n

Regards,

\n

Sai 

","body@stringLength":"771","rawBody":"

Hi ,

\n

 

\n

We regularly review our pricing to ensure we can continue improving our products, keeping up with compliance changes, and adding new features. These adjustments help us provide the best experience for our customers. We notify customers in January via email and SMS to ensure you're all aware of any changes.

\n

 

\n

 

\n

Regards,

\n

Sai 

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