Forum Discussion

StocksLawyers's avatar
StocksLawyers
Experienced Cover User
7 days ago
Solved

Price increase to MYOB Account Right Live Plus Recurring Subscription

Was anyone notified that the monthly subscription fee has increased?  The same thing happened to me last year...
  • Princess_R's avatar
    Princess_R
    6 days ago

    Hi StocksLawyers,

     

    MYOB provides 30 days notice in writing to all customers for any price change that might occur. If you haven't received this, it might be to do with the contact information associated with your account and this would need to be something you can discuss with our support team. I recommend that you create a case to support via myaccount.myob.com to help get this resolved.

     

    Cheers,

    Princess

Isaiah_C's avatar
Isaiah_C
MYOB Moderator
7 days ago

Hi StocksLawyers,

 

We regularly review our pricing to ensure we can continue improving our products, keeping up with compliance changes, and adding new features. These adjustments help us provide the best experience for our customers. We notify customers in January via email and SMS to ensure you're all aware of any changes.

 

 

Regards,

Sai 

StocksLawyers's avatar
StocksLawyers
Experienced Cover User
6 days ago

Thank you for your reply Sai.  I was not informed of the change via email or SMS.  Could you please check your records.

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    6 days ago

    Hi StocksLawyers,

     

    MYOB provides 30 days notice in writing to all customers for any price change that might occur. If you haven't received this, it might be to do with the contact information associated with your account and this would need to be something you can discuss with our support team. I recommend that you create a case to support via myaccount.myob.com to help get this resolved.

     

    Cheers,

    Princess

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