Forum Discussion

JANELLE's avatar
JANELLE
Experienced Cover User
6 days ago

Purchase Invoice Not Recording

Hi Support,   Same old problem, Myob will not record an invoice just keeps spinning and timing out.  We have had this issue multiple times and you have run a Combined Inventory Script for us and it...
Earl_HD's avatar
Earl_HD
MYOB Moderator

Hi Janelle,

I've run a script over your file to fix this issue. If the issue persists, make sure to reach out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

Regards,
Earl

JANELLE's avatar
JANELLE
Experienced Cover User
5 days ago

Hi Earl,

 

Issue still not resolved.  Can you please run the Combined Inventory Script again.

It is only 1 invoice that will not record, all the others at present are fine and no issues recording them.

We have had this issue many times.

 

Many thanks

Janelle

  • Shella_A's avatar
    Shella_A
    MYOB Moderator
    4 days ago

    Hi Janelle,

     

    I've run the script over your file again. If the issue still persists, I highly recommend reaching out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount.

     

     

    Kind regards,

    Shella

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