Payment recorded against purchase order.

Hi BT1, 

Sounds like those two payments are something that needs to be corrected.

If the electronic payment is still unprocessed, that part can usually be deleted. You can read through this link for all information related to that process: https://www.myob.com/au/support/myob-business/purchases/paying-bills?productview=Desktop

The tricky bit is the deposit created when the payment was first applied to the PO. Once the order’s been converted to a bill, there isn’t really a direct way to undo just that deposit on its own. In that case, you’d usually need to reverse the bill flow first, then recreate the order and apply the correct deposit if needed. You can follow the step-by-step guide here: https://www.myob.com/au/support/myob-business/purchases/purchase-orders/supplier-deposits?productview=Desktop#deleting-or-reversing-a-deposit

Regards,
Genreve

HiGenreve_S​ 

”If the electronic payment is still unprocessed, that part can usually be deleted”.

Unfortunately it can’t be deleted as the original payment was recorded when the bill was still an order, then converted to an invoice and the electronic payment created. So none of the recorded payments can be deleted or reversed, hence my problem.

Hi BT1,

Thanks for adding that extra detail, that helps explain why the usual delete option isn’t available here. In this case, you’ll need to create the bank file first for the electronic payment that was made, so that payment shows properly in the workflow. Once the bank file has been created, the next step is to reverse the bill, which will also give you the option to reverse the payment applied to it. The info I’ve shared is also covered in this link, so it’s worth checking the “Deleting or reversing a deposit” section there for the detailed steps. If you’re still having trouble getting the deposit reversed or deleted, you can reach out to our team so they can look into it. You can contact them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account.

Cheers,

Doreen