Payment recorded against purchase order.
Hi, another employee recorded a payment against a purchase order. This recorded the payment into customer deposits. They then converted the purchase order to a bill and then recorded payment via the ...
Forum Discussion
”If the electronic payment is still unprocessed, that part can usually be deleted”.
Unfortunately it can’t be deleted as the original payment was recorded when the bill was still an order, then converted to an invoice and the electronic payment created. So none of the recorded payments can be deleted or reversed, hence my problem.
Hi BT1,
Thanks for adding that extra detail, that helps explain why the usual delete option isn’t available here. In this case, you’ll need to create the bank file first for the electronic payment that was made, so that payment shows properly in the workflow. Once the bank file has been created, the next step is to reverse the bill, which will also give you the option to reverse the payment applied to it. The info I’ve shared is also covered in this link, so it’s worth checking the “Deleting or reversing a deposit” section there for the detailed steps. If you’re still having trouble getting the deposit reversed or deleted, you can reach out to our team so they can look into it. You can contact them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account.
Cheers,
Doreen
