Hi Mike,
Thank you for your email. Yes, I did receive an email from Migration listing all 6 serial numbers. Even after following the instructions they had sent me, I still encountered the same error message. I spent 2 hours on the phone with MYOB support yesterday troubleshooting. Instead of uploading the file online, I was advised to open the file first. The file showed an error message that read " invalid fingerprint"; once MYOB cleared the message, I was then able to upload the file online & then open it. I hope this helps someone else, as I can relate to the frustration.
Thanks theresa1 , good to know what the problem was, and its solution.
