I’m still waiting a month now for a simple file conversion from account right to business lite, I also paid a years subscription and charged but absolutely nothing has happened, so thanks for the info Michelle, I will be ringing AFCA today!
Hi Rv8pilot,
Waiting this long for your file conversion is definitely not how we want things to go, and I understand how frustrating it must be.
Our Migration team is currently handling a higher volume of requests, so conversions may take a little longer than usual. I'd be happy to look into this for you, could you please share your case number? I’ll follow up with the team and keep you updated.
Cheers,
Princess
Case no 03203638
Hi Rv8pilot,
Thanks for the additional info. The migration team is currently working through a high volume of support requests, so responses may take a little longer than usual. Rest assured, your request is in the queue and someone from the team will attend to it as soon as they’re available. The migration queue is doing its best impression of a very long conga line right now.
Cheers,
Doreen
