Forum Discussion

activemobility's avatar
activemobility
Trusted Cover User
9 months ago
Solved

Log in

Hi We have noticed that we dont need to log in.  Myob is just opening when click on icon.   We have different employees using the same computer, with different access.    This is not suitable or...
  • Earl_HD's avatar
    Earl_HD
    9 months ago

    Hi activemobility,

    Thanks for your reply and I'm sorry if you feel that way.  In your AccountRight company file, go to the Services menu and choose Sign out from AccountRight Live. A confirmation message appears. Click Sign out. The company file closes and the Welcome window appears. 

    If you've noticed that the system isn't asking for your login as frequently as it did before, performing a hard logout is a crucial step. This will ensure that the login details are prompted the next time you log on.

    With our upgraded 2FA technology, we implement "adaptive MFA," which assesses various factors such as your device, IP address, and the time of day. It then prompts for 2FA based on these factors, aligning with the smart security standards.
     

    If you encounter any issues even after trying the hard logout, please don't hesitate to reach out to us so that we can investigate the matter further.

    Regards,
    Earl

Earl_HD's avatar
Earl_HD
MYOB Moderator

Hi activemobility,

Thanks for reaching out and my apologies for the late response.

We sincerely appreciate your initiative in bringing this matter to our attention. Rest assured, we are actively working to enhance our system and the experience for all users. Currently, this issue is under active investigation, and we will be sharing this specific instance with our teams to keep them informed. Your patience during this investigation is greatly valued, and we are committed to resolving this for the benefit of everyone. Thank you.

 

Feel free to post again if you have further queries and one of us will be happy to assist you.
Regards,
Earl

Earl_HD's avatar
Earl_HD
MYOB Moderator
9 months ago

Hi activemobility,

Thanks for your reply and I'm sorry if you feel that way.  In your AccountRight company file, go to the Services menu and choose Sign out from AccountRight Live. A confirmation message appears. Click Sign out. The company file closes and the Welcome window appears. 

If you've noticed that the system isn't asking for your login as frequently as it did before, performing a hard logout is a crucial step. This will ensure that the login details are prompted the next time you log on.

With our upgraded 2FA technology, we implement "adaptive MFA," which assesses various factors such as your device, IP address, and the time of day. It then prompts for 2FA based on these factors, aligning with the smart security standards.
 

If you encounter any issues even after trying the hard logout, please don't hesitate to reach out to us so that we can investigate the matter further.

Regards,
Earl

  • activemobility's avatar
    activemobility
    Trusted Cover User
    9 months ago

    OK, now that is clearer, to go to Services to actually log out.  

     

    Still MYOB could have done a better job.  eg a message to come up on screen like you do sometimes.  We dont all log into my.myob very often.  

    • Earl_HD's avatar
      Earl_HD
      MYOB Moderator
      9 months ago

      Hi activemobility,

      I understand your frustration, and I appreciate your feedback. Please do let us know if you have further queries and one of us will be happy to assist you.

      Regards,
      Earl