Unable to open recently upgraded company file

Hi Everyone

Below are some frequently asked questions about using the tool and around this space:

My browser is indicating that the download is to be discarded?

Due to the way the tool has been developed, your browser may prompt you to discard that download. Should that occur you want to select the Keep option.

Upon running the tool I am encountering the following error?

This message is caused by not having some necessary Microsoft Components installed that are required by the tool. The following would be needed to be installed to allow that tool to be run.

Microsoft SQL Server 3.5 - install this one first

Microsoft SQL Server 4.0

Have run the tool and it is now indicating I have reached by transaction limit or asking to confirm the file?

This is normal behaviour for company files that have had the tool run over them. Do select to Confirm the company file online and follow the on-screen messages.

I am using an older version of AccountRight (pre-2020.2), is the tool for me?

AccountRight 2020.1 and earlier users should be able to find their tool and instructions on Unable to open AccountRight file

I have an online file displaying similar symptoms

Best course of action would be to create a separate post on the Installing and upgrading Board for diagnosis and further investigation. If you could include the following information that would be ideal:

• Exactly what is occurring,
• When it occurring,
• What version you have upgraded from and to
• The last FOUR digits of your serial number
• The Company file ID, if known. If not known, some indication of the company file name - due to security we do recommend only including a portion of that company name be provided.

I am needing additional assistance with the instructions or tool

As always, if you do need help please start a new post. Our team of MYOB technical support staff and the generous MYOB Community is always happy to help.