Re: uograde to 2023.8
I have previously been using the 2023.8 last week without any issues. I try to open the app, and it starts to open (ie the 'spinning wheel' as it goes through the motions, then just shuts down. I d...
Forum Discussion
Hi MAEXCAV,
Thank you for your post and welcome to the Community Forum.
I understand that you were having an issue accessing your file after the upgrade. We apologize for the inconvenience this has caused you. I checked your account and you can now login back to your account and it should work.
If you need further assistance with this, please feel free to post again. We are happy to assist.
If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.
Thanks,
Cel
Hi Cel, I still can't access 2023.8 - still the same problem
Hi MAEXCAV,
We understand your situation and we apologize if you are still experiencing the error. In this matter, we suggest sending us the diagnostic log of AccountRight and we are happy to investigate this for you.
If you require further assistance with this, please let us know. We are happy to assist you.
Kind Regards,
Cel
I cannot access my diagnostic log. I ran a 'trouble shooting compatibility' and it came up with 'Incompatible program' (screenshot attached).
Please help!
