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Treena_Neve's avatar
Treena_Neve
Cover User
6 days ago

Review old File - Help Required

I have an old, inactive subscription and am trying to review an old file for audit requirement reference. The modern v2026.5 app crashes with InvalidFingerprint (Incident ID: 77f33254-9f4e-4233-98d5-...
Genreve_S's avatar
Genreve_S
MYOB Moderator
5 days ago

Hi Treena_Neve, 

 

Thanks for explaining. I understand you need to access this old file for an audit, and the invalid fingerprint error is preventing you from accessing it.

 

Please make a backup of the company file first, then:

  1. Close AccountRight.
  2. Download the AccountRight Hotfix tool.
  3. Extract the ZIP file and run AccountRight_Hotfix.exe.
  4. Browse to the affected company file, confirm you have a backup, and select Apply.
  5. Close the tool and try opening the file again.

This tool is intended for AccountRight files from version 2020.2 onwards. If the file is from an earlier version, or the hotfix doesn’t resolve the issue, please contact MYOB Support so the file can be assessed. It’s also best to work from a copy of the old file when reviewing it for audit purposes.

 

Regards,
Genreve

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