Revocation information for security certificate

Hi Lynch,

I'm afraid the security alert you received is not caused by MYOB instead, it is an issue blocking the client computer from downloading and installing the new certificate. No worries - , I'll be more than happy to assist you in resolving your concern about security alert. Please follow the steps provided below to correct the situation:

To install the certificate:

1. Download the required root certificate. https://symantec.tbs-certificats.com/vsign-universal-root.cer
2. Double click the downloaded .cer file.
3. Click Open.
   
   
    
4. Click Install Certificate.
   
   
5. Select Local Machine and click Next.
   
6. Select Place all certificates in the following store.
   
7. Click Browse.
8. Select Trusted Root Certification Authorities and click OK.
   
9. Click Next.
   
10. Click Finish.
    
11. You can now open AccountRight Live and login as normal.

Feel free to post again anytime if you require further assistance. 
 
If my response has answered your inquiry, please click "Accept as Solution" to assist other users in finding this information. 
 

Best regards,

Doreen

Hi Doreen_P

I've clicked on the link provided and have got a "Warning:  Potential Security Risk Ahead" message.

Hi Lynch, 

Thanks for getting back to us!

Even though the message might seem a bit alarming, I want to assure you that the link is completely safe, and you can proceed without any worries. However, if you still have concerns about the link's security, I'd suggest looking for alternative sources for the certificates. It's important to note that these certificates are not from MYOB. Since this seems to be more of a computer-related issue rather than something specific to MYOB, I recommend discussing it with your IT Personnel for further guidance and reassurance.

In the meantime, feel free to create a new thread if you require any other assistance.

If my response has answered your inquiry, please click "Accept as Solution" to assist other users find this information.

Thanks,
Genreve

Did you ever manage to fix this issue? I am having the same issue now.

Hi STS1,

You can try the steps provided by our moderators; they're designed to help resolve the issue. If you need further assistance, our live chat agents are available through our virtual assistant MOCA or you can submit a support case via MyAccount.

Regards,

Sai

Hi STS1 Yes it was resolved but I didn't actually do anything.  I think in one of the updates it resolved itself.  Sorry can't be of any further help.

Hi, 

I am having the same issue for 2 different businesses and utilising 2 separate computers for each business. I have tried the manual downloading of the certificates and this has not worked. It seems to have occurred just after the updated security measures were introduced.

Linda

Hi there Garlin94,

If downloading the certificates manually hasn't worked, it's best to reach out to our support team directly on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount. They can provide the assistance you need to help with the issue.

Best regards,

Doreen

Hi Doreen,

Already did this and was no help. Just sent me the same steps. Which I again did and it did not work. So they tried to download the certificates on one of my computers remotely, again did not work. Result of interaction -not Myob its the company that issues the security certificate and its my computer (yet it is occurring on two separate computers and different companies and only with the desktop app) I need to contact my IT person (small business owner do not have an IT person). This only started occurring with the update. So frustrating.

Thankyou anyway,

Linda