Concerns About Verification Policy, Confidentiality & Branding
I appreciate MYOB’s attempt to explain the recent verification changes, but several issues remain unresolved and need serious consideration:
Confidentiality of Subscription Identifiers
MYOB states that Client ID, Serial Number, and Business Name are not personal information. In reality, these uniquely identify my company and account. Anyone with these details could misuse them or create another MYOB account. Including such identifiers in emails is a security risk and contradicts MYOB’s own commitment to confidentiality.
Contradiction in Security Logic
If downloading invoices and sending them manually is allowed without verification, this completely undermines MYOB’s stated purpose of protecting businesses from invoice tampering. If manual sending is acceptable, why block direct emailing from our own account as before? We have never used MYOB’s email system and do not intend to—it is inefficient and intrusive. This restriction appears to serve no security purpose and instead seems designed solely to force users to comply with MYOB’s requirements.
Branding on Client Communications
MYOB’s practice of stamping invoices with its logo when using its email system is unacceptable. I pay MYOB to use its product; MYOB does not pay me to advertise its brand. If MYOB wants to promote its business through client invoices, it should ask permission and make this optional—not arrogantly impose it.
Legal Basis and Alternatives
MYOB refers to “broader beneficial ownership guidance” but does not cite any specific law requiring this verification for businesses that do not use online payments. Please clarify the legal basis or provide an alternative that does not disrupt long-standing workflows.
I have been a loyal MYOB client for over 25 years, but these changes make me question whether MYOB values customer autonomy and confidentiality. If this policy remains rigid, I will consider switching to platforms (MYOB does not allow using names of competitive products! I wonder why???) that do not impose such intrusive requirements.
MYOB, please review this policy and provide:
Other MYOB users: Have you faced similar concerns? How are you handling this change? Please share your experiences so MYOB understands the broader impact on its clients.
I’m not happy to verify my details either. I may look to another provider for my invoices. When I started it was only $12 a month for a limited time period and now I’m paying $34. I only use the invoice for my clients and my purchases. I’m not connected via credit payments , Apple Pay etc so therefore I do not wish to provide my information to MYOB.. it’s all part of the digital id system to control everything we do!!
Good to know, defiinitely look at other programs and my accounts program is $60 per month. Also same don't want their debt system, don't want payment programs just a basic accounts package. No wonder everyone is leaving MYOB, their 17% market share definitely wont be increasing.
