Hello, I have a similar issue - additional user who does not have 2FA set up. However, they cannot access their account as per the instructions above to be able to set up 2FA, as to log in they need a 2FA code. We have tried using mine (administrator) but it doesn't work. We have spent hours on this and looked at all of the info online I could find. Please help!
Hi Jozi,
When you sign in to your account for the first time, you'll be prompted to set up 2FA. For more details, check out this link. We also have our self-service offering to reset 2FA by going to https://myaccount.myob.com/.
If that doesn't work, you'll need to directly reach out to our support team by connecting to our live chat agents through our virtual assistant MOCA.
Cheers,
Princess
