Forum Discussion

helloworld's avatar
helloworld
Member
1 year ago

Setting up 2FA Authentication App for Multiple Users on the same MYOB practice account

Hi,   We have multiple accountants who use our practice account to access our clients. At the moment our 2FA requires an email code sent to a practice email and then forwarded to the accountant (...
Princess_R's avatar
Princess_R
MYOB Moderator
10 months ago

Hi Jozi,

 

Thanks a ton for being our fantastic customer for the past 13 years! If they were a previous inactive user, they would have had two-factor authentication (2FA) set up before becoming inactive and if they no longer have access to the 2FA method, they'll need to get in touch with us to reset it. Our support team takes care of resetting 2FA, and the best way to reach them is over the phone. Just click this link to find all our support options.

 

Cheers,

Princess

Jozi's avatar
Jozi
Experienced Cover User
10 months ago

Hi Princess, 

Thank you for your reply.

I do love and appreciate MYOB, despite this situation being extremely frustrating. Maybe here should be a pop up with support options when trying to log in and having trouble with 2FA. T

Thanks for the support link, this link doesn't readily display a phone number, however I have managed to find one in my account under BETA Priority Support. 

 

I am hoping you can answer the below question for me before we spend time on the phone. 


To reset the 2FA for a specific user - can I do this as the administrator/owner of the file, or does the user need to call? Or do we need to be together in the same office for them to have authority to do this? The user is a 2.5 hour round trip away so I am hoping either one of us can call.

 

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.