Forum Discussion

helloworld's avatar
helloworld
10 months ago

Setting up 2FA Authentication App for Multiple Users on the same MYOB practice account

Hi,   We have multiple accountants who use our practice account to access our clients. At the moment our 2FA requires an email code sent to a practice email and then forwarded to the accountant (...
Isaiah_C's avatar
Isaiah_C
MYOB Moderator
6 months ago

Hi Jozi,

 

The user will need to reset their own 2FA, so they'll need to do this themselves. As the administrator/owner, you can't reset it for them. The good news is they don't need to be with you. Just follow the steps in this link to reset 2FA: Setting up additional two-factor authentication (2FA) methods.

 

If they're still having trouble, they'll need to reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount for further help.

 

Regards,

Sai

Jozi's avatar
Jozi
Experienced Cover User
6 months ago

P.S. the virtual assistant was not helpful at all, good for finding general information but not so much for troubleshooting specific issues. 

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