Hi Shella, thanks for the extra information. I will see if I can get this to work.
Unfortunately we are a small NFP, so do not have a dedicated IT Team, thus my basic enquiries.
Under Support Downloads it says "Downloads are for customers who have purchased MYOB software outright, or have previously had a support subscription. It's important you only download and use software you're licensed for." When I look at the dropdown list it does not appear to include AccountRight Basics, which is what I think we have paid for - is this also known as AccountRight PC Edition? I don't want to download another and thus incur a new subscription fee. Unfortunately "myob.com/support or myaccount.myob.com" do not provide any additional insight on this matter, and I cannot see how "AccountRight versions and other information" provides any additional insights.
David