Shared Users
Hello, I am Treasurer of a small NFP charity which purchased a MYOB AccountRight Basics program, with no ongoing subscription fee. I cannot locate any operating manual for this version of MYOB and t...
Forum Discussion
Hi, so I have added her as a User; but may I please have answers to the rest of the questions asked?
i.e. so what next:
- How do we actually share the file (e.g. do we email the back-up copy back and forth)?
- How does she get this version of MYOB on her laptop (she already has another subscription version loaded)?
- Where is the procedures manual for this version of MYOB?
- Why is this version not listed on your Support page?
Hi dpwatson,
To answer the rest of your queries:
- Use MYOB's OneDrive or FileUpload to share files. OneDrive lets you create shareable links. FileUpload allows anonymous or authenticated uploads. More information is in this article: How to Share Files Using MYOB Solutions. I would also recommend seeking assistance from your IT team when doing this.
- They can download a different MYOB version from the support downloads page. They'll need a valid serial number for the software. More information is here: MYOB Support Downloads.
- If a MYOB version isn't on the Support page, it might be unsupported or less common. For more information, visit myob.com/support or myaccount.myob.com. Use MOCA, our virtual assistant, for immediate help. If MOCA can't assist, our live chat team will step in.
To know more, kindly check out these helpful articles on AccountRight versions and other information.
Feel free to post again anytime you require further assistance.
If my response has answered your inquiry, please click "Accept as Solution" to help other users find this.
Kind regards,
Shella
Hi Shella, thanks for the extra information. I will see if I can get this to work.
Unfortunately we are a small NFP, so do not have a dedicated IT Team, thus my basic enquiries.
Under Support Downloads it says "Downloads are for customers who have purchased MYOB software outright, or have previously had a support subscription. It's important you only download and use software you're licensed for." When I look at the dropdown list it does not appear to include AccountRight Basics, which is what I think we have paid for - is this also known as AccountRight PC Edition? I don't want to download another and thus incur a new subscription fee. Unfortunately "myob.com/support or myaccount.myob.com" do not provide any additional insight on this matter, and I cannot see how "AccountRight versions and other information" provides any additional insights.
David
Hi dpwatson,
Thanks for your response. To resolve your issue, I recommend adding the user to your company file first. Please refer to this help page for detailed instructions Add a user to an offline fil. Additionally, ensure the new user installs the correct version of AccountRight Basics, as outlined in the help articles Install AccountRight/Downloads - MYOB Support. Then, utilize MYOB's OneDrive or FileUpload feature to share files. OneDrive enables you to create shareable links, while FileUpload supports anonymous or authenticated uploads. You can find more information about sharing files using MYOB solutions in this article. How to Share Files Using MYOB Solutions.
Feel free to post again, we're happy to help!
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
Regards,
EarlHi again, so the confusion continues. I already said I had added her as a User, so no need to be told that again.
The sentence "ensure the new user installs the correct version of AccountRight Basics, as outlined in the help articles Install AccountRight/Downloads - MYOB Support." - well this link lists 279 possible files to download, but not one of them has the product title "AccountRight Basics"; maybe your support can be a little more specific? e.g. provide me with the link to this specific version of MYOB so it can downloaded?
And no-one has bothered to address my query - "She already has another MYOB version on her own laptop (as the Treasurer for another NFP) but that one has a paid subscription servicice"; i.e. can she have two seperate versions downloaded on the same laptop?
Surely MYOB should not be this hard to use/share?
regards David
