Hi JojoA1
Based on your forum details I've located an AccountRight Premier serial number (ending with 6172), it supports 2 company files online, currently there is 1 file placed online. However, I noticed that under this serial number, there is only 1 company file ever activated.
Could you please open both of the company files you are using, go to Setup > Company Information to double check the serial number listed there, and also the company file ID number under Help > About? If they are the same, it means these two files are just different copies of the same file, and cannot be placed online together, they would be identified as the same file when placed online. Are these two files currently used for different businesses?
If their serial number is different, then you can bring the other file into your serial number via Help > Change serial number.
Please do let us know how you go.
