Unable to log in to Myob Accountright
Myob Accountright is not allowing me to open my company files, it keeps going to the login screen and when I enter my credientials it goes back to the open files page
Forum Discussion
Hi, ProFishional. Thank you for your post.
Your ability to access your account is important, and we understand the impact this has on your business operations. We haven't received any reports of an outage on MYOB AccountRight. To better assist you, could you please provide any error messages you're encountering and attach a screenshot if possible? This will help us investigate the issue further and provide you with a resolution. Thank you for your cooperation and patience.
We are looking forward to help you!
Best regards,
Hannah
Hi
I started experiencing the same problem yesterday and again today. It is taking ages to load and then after you enter your email the next screen is asking for a password but it is still on the email prompt box! When I can get through to the password page the fonts are all weird.
Christine
Hi, brindkindy. Thank you for bringing this issue to our attention. We understand how you feel with the platform's performance. Rest assured, we're actively looking into this matter to identify and resolve the underlying cause.
To help you resolve this, we recommend trying a few troubleshooting steps such as clearing your browser cache, using a different browser, or checking for any updates that might be available for your current browser. If the issue persists, please provide more details so we can investigate further and find a solution.
Best regards,
Hannah
I am using a MAC and trying to log into the business file through the web browser. I have tried chrome and firefox. After one initial successful login, it then bumped me to an error screen
X
Something Went Wrong
If the issue persists, contact Myob Support.
Select a business and try again.
Now I am unable to log in at all through any browser.
Can anyone help?
Hi, Brett7. Thank you for your post and welcome in the Community Forum.
Could you please let me know if you've tried any basic troubleshooting steps, like clearing your browser cache or cookies? Additionally, if possible, could you provide a screenshot of the error screen you're encountering as well as the last four digits of your serial number? This would help us better understand the issue and assist you more effectively. Thank you!Cheers,
Hannah
HI Hannah
Thanks for coming back to me. I've tried to log in again now and it seems to be ok. Not sure what has changed!
Christine
Hi
I am still encountering problems. MYOB is taking ages to load and then when it finally comes up with the sign-in email field after a while this then takes me straight into the file. When I click on the file I am working on to open it then reverts to asking for the email again and then this distorted screen comes up :
I have tried clearing cache as previous advised.
Hi Hannah
I am experiencing this same issue. It can take up to 5 attempts to login mostdays. Very frustrating as you can imagine.
It seems to get caught in a loop ie. I log in, accept to update the version, receive the email with the verification code. When I enter the verification code it takes me back to the log in screen and I have to go through the whole process again.
Is there a resolution?
Thanks
Lynne
Hi, cranetrucks. Welcome to the Community Forum and thank you for your post.
Could you please provide us with some additional details such as the device and browser you're using? This will help us investigate the issue further and provide you with a solution as soon as possible.
Also, you may try the following resolution:
1 - Clear browser cache, close browser and try again.2 - Open incognito window in Chrome (for essentials) or Internet Explorer (for AccountRight) and guide client to sign into their My.myob, once prompted for 2fa have them tick the "Trust this device for 30 days tick box"
AccountRight
To launch InPrivate Browsing in Internet Explorer, click on Settings > Safety > InPrivate Browsing. You can also use the keyboard shortcut Ctrl+Shift+P to launch it. Alternatively, you can right-click on the IEtaskbar icon and select Start InPrivate Browsing.
Let me know if there's anything that I can assist you with and I'll be happy to help.
If I'm able to help you today, please click "Accept as Solution" to assist other users in finding this information.
Best regards,
Hannah
