Unable to log in to Myob Accountright
Myob Accountright is not allowing me to open my company files, it keeps going to the login screen and when I enter my credientials it goes back to the open files page
Forum Discussion
HI Hannah
Thanks for coming back to me. I've tried to log in again now and it seems to be ok. Not sure what has changed!
Christine
Hi
I am still encountering problems. MYOB is taking ages to load and then when it finally comes up with the sign-in email field after a while this then takes me straight into the file. When I click on the file I am working on to open it then reverts to asking for the email again and then this distorted screen comes up :
I have tried clearing cache as previous advised.
Hi, cranetrucks. Thank you for your post here in the Community Forum.
We're grateful for the document you've shared outlining your concerns. Upon review, it appears you're utilizing AccountRight, and it's an online file. Is this correct? If so, have you attempted to log into your MYOB AccountRight software? It appears you're accessing it via the web interface.
Sign in from AccountRight's Library Browser window (accessible by clicking Open from the Welcome window), or from the Services > Sign in to AccountRight Live menu.
Please remember that, your MYOB account (My Account) details were set up when you registered AccountRight, or accepted an invitation to work online. If you can’t remember your password, click Forgotten your password and we’ll help you out.
Let me know if there's anything that I can assist you with and I'll be happy to help.
If I'm able to help you today, please click "Accept as Solution" to assist other users in finding this information.
Best regards,
Hannah
Hi Hannah
No, I mainly use the desktop version however our accountant uses the online version.
I updated the version yesterday and the issues seem to have rectified themselves.
Hopefully that has fixed the issue.
Thanks
Lynne
Hi
That's the screen I was getting too. As I said to Hannah, I've upgraded the file and yesterday and today I seem to be able to login without issues.
Hi, cranetrucks. Thank you for letting us know that you are now able to login without any issues.
Let me know if there's anything that I can assist you with and I'll be happy to help! If none, I will now close this thread. Please don't hesitate to reach out if you require assistance in the future.
Best regards,
Hannah
We are having the same issue. 3 users, all using desktop version. 1 user now unable to logon at all, 2 users, it takes 3 attempts. It was updated last week and all unable to login. We even unistalled and reinstalled yesterday, no better. Any help?
Hi there
Mine is running correctly again after I ran the latest update. Sorry to hear you're having similar issues. I hope you can get a resolution from MYOB.
