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JennyB2's avatar
JennyB2
User
10 months ago

Unable to sign into AccounRight

An error message occurred when doing payroll and had to restart. Now I can't log back in

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  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    10 months ago

    Hi JennyB2,

     

    Thank you for the post and welcome to the Community Forum! I appreciate you reaching out to us and I'm sorry to hear that you're having an issue signing in. I'll be more than happy to help you with this. Please provide me with a screenshot of your screen and the error message that you are receiving so I can further assist you with this.

     

     

    Please let me know if you need further help.

     

    Kind regards,

    Sai

     

     

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    10 months ago

    Hi JennyB2,

     

    Thank you for your patience. Do you still need assistance with this? Please let us know if you still need help and we'll be glad to assist you.

     

     

    Please let me know if you need further help.

     

    Kind regards,

    Sai 

    • JennyB2's avatar
      JennyB2
      User
      10 months ago

      I was able to log back in after a few tries, but I did have to re-enter the payroll.

      • Isaiah_C's avatar
        Isaiah_C
        MYOB Moderator
        10 months ago

        Hi JennyB2,

         

        Thank you for letting me know. I'm glad that you we're able to sign in again and my apologies for the inconvenience it may have caused you. If you have any additional concerns, please feel free to post in our Community Forum.

         

         

        Please let me know if you need further help.

         

        Kind regards,

        Sai