Forum Discussion

Janelle6's avatar
Janelle6
2 years ago

Unable to upgrade from V19 due to multi currency

Hi there, after spending a good chunk of the morning on the phone to support it turns out our files can't be upgraded due to multi-curreny (which is the error message I had told them at the beginning...
Genreve_S's avatar
Genreve_S
MYOB Moderator

Hi tlin,

 

Thanks for posting. 

 

I'm sorry to hear about your difficulties trying to upgrade. At this point, the file needs to go through the repair team to migrate. I will send you a private message to collect information and assist you further. 

 

If you have any other concerns, feel free to post again in the forum.

 

Cheers, 

Genreve

 

Janelle6's avatar
Janelle6
2 years ago

@Genreve_S

Are you able to get in touch with me too? I'm the orignal poster of this question and MYOB phone support did not believe they could assist with this issue and suggested I go onto the community forum to find someone who can.

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    2 years ago

    Hi Janelle6, 

     

    Thanks for responding to the post.

     

    I was waiting for your response to my previous answer. I'll be more than happy to help. I'll also send you a private message. 

     

    Looking forward to helping. 

     

    Cheers, 

    Genreve

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