Forum Discussion

nth_88's avatar
nth_88
Experienced Cover User
3 years ago

Upgraded to 2022.5 and lost all data for the last month

help - myob accountright premier automatically updated to 2022.5 today and for no apparent reason i have lost all my data from the 26th of May, I cannot even find the entries i did yesterday.  I have...
  • CloverQ's avatar
    CloverQ
    3 years ago

    Hi nth_88 

     

    Thanks for the update.

     

    The recently opened files shortcut list does not update accordingly if there are changes to the company files, such as file moved, name changed, library location changed etc, the shortcut will only use the exact same path and file name as last used. Since these links aren't pointing to the up-to-date file, for troubleshooting purposes please do not use these links, please use Open a company file then select the library to view all files currently listed in the current library location. 

     

    Since all 3 company files only contains data up to the same date, I suspect it may be related to the library location change when you did the last version upgrade, which would be in May. Possibly the 3 files you are looking at now are the old files in a different/previous library location, while the v2022.4 up-to-date files are stored at a different location. When opening files from the My Library list it only lists files in the current library directory. This is why I'd suggest doing full search of .myox files on the computer used to locate the files. 

nth_88's avatar
nth_88
Experienced Cover User

I have 3 company files, and all 3 have lost data from exactly the same date.

 

I am the only user and the administrator of the server.

 

I always use the same link.

 

How is it the same recently opened files short cut works up until yesterday and today links to files that have lost data from the same date??

 

Is there an australian help phone number, the 1st consultant sino transferred me to AREA person called amber who put me on hold then just hung up.  

CloverQ's avatar
CloverQ
Former Staff
3 years ago

Hi nth_88 

 

Thanks for the update.

 

The recently opened files shortcut list does not update accordingly if there are changes to the company files, such as file moved, name changed, library location changed etc, the shortcut will only use the exact same path and file name as last used. Since these links aren't pointing to the up-to-date file, for troubleshooting purposes please do not use these links, please use Open a company file then select the library to view all files currently listed in the current library location. 

 

Since all 3 company files only contains data up to the same date, I suspect it may be related to the library location change when you did the last version upgrade, which would be in May. Possibly the 3 files you are looking at now are the old files in a different/previous library location, while the v2022.4 up-to-date files are stored at a different location. When opening files from the My Library list it only lists files in the current library directory. This is why I'd suggest doing full search of .myox files on the computer used to locate the files. 

  • nth_88's avatar
    nth_88
    Experienced Cover User
    3 years ago

    And thank you you were right, i finally found the files at the old default library location and have moved back to my custom library directory path.  Data was in them.

     

    But i still dont understand why it didnt write to the backups. Regardless data found thank you.

     

    Help phone line was completely useless.

    • CloverQ's avatar
      CloverQ
      Former Staff
      3 years ago

      Hi nth_88 

       

      Ah that's great to hear! I missed your last post when I was writing my reply above, very glad to hear that you've already found the correct files!

       

      Please feel free to browse and post on the forum at any time whenever you have questions, I hope this can be a valuable resource for you.

  • nth_88's avatar
    nth_88
    Experienced Cover User
    3 years ago

    yes that phone number is not helpful, 3 people hung up on me and the 4th person's best solution was to re enter all my data.

     

    Ok your advice makes sense, and i will investigate but then why does all my backups exhibit exactly the same problem?  I was working on the file yesterday (pre 2022.5), i know i made entries, i restored from yesterdays backup and it is missing data from exactly the same date 24th may all the way to yesterday i.e. no data from yesterday.  I restored several backups to see (as i backup every day) and they are all missing data from 24th May.  

    • CloverQ's avatar
      CloverQ
      Former Staff
      3 years ago

      Hi nth_88 

       

      After restoring from a backup zip, if you then use the 'Recently opened company files' link to open then it's not accessing the restored files, it's merely opening the same file you last accessed. 

       

      It's great that you have a backup file from yesterday, when restoring from it I'd editing the restored file name to something unique, then browse to My Library list to open the restored file:

      • nth_88's avatar
        nth_88
        Experienced Cover User
        3 years ago

        OK good advice noted

        thanks again