Hi RhondaMP,
Appreciate you sharing the screenshots—it’s definitely unusual that this is only happening in one file while the others are fine. Since you’re also seeing an error message when accessing the account, there might be something going on in the background that needs a closer look.
We’d recommend reaching out to our team so they can check things on the backend and help resolve any possible file corruption issues. Make sure to reach out to our team directly. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.
Regards,
Earl
