Hi _OG_Zentra,
Sorry for the wait, and thank you for laying out everything you’ve already tested. We’re getting a pretty big wave of requests at the moment, so replies are taking a little longer than usual. For this one, it’s worth checking whether the transaction is sitting in the Prepare Electronic Payments window, just to see whether it’s landed there instead of where you’d expect. Make sure to download the bank file if it's there. Another handy check is to run the Company Data Auditor and the Journal Security Audit report, as those can help track down where the transaction is hiding and why it’s showing up like a little accounting ghost.
Cheers,
Doreen
