Forum Discussion

Laurel8165's avatar
Laurel8165
Contributing User
5 years ago
Solved

Constant Timeout on reports

I'm running AccountRight 2019.4 and when attempting to run sales reports or custom reports, I am constantly experiencing operation timeouts. Is there a simple solution to this? Other members of our b...
  • Tracey_H's avatar
    Tracey_H
    5 years ago

    Hi Laurel8165 

     

    Thanks for your post. If you are trying to run reports with a large volume of information you can receive a timeout error as the systems tries to pull in all of requested data. Taking the file offline or reducing the amount of information can allow you to run those reports. 

     

    Additionally, we do have a timeout extender, which has helped some users overcome these timeout errors.

     

    Please let me know if you continue to have issues.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Tracey_H's avatar
Tracey_H
Former Staff

Hi Laurel8165 

 

Thanks for your post. If you are trying to run reports with a large volume of information you can receive a timeout error as the systems tries to pull in all of requested data. Taking the file offline or reducing the amount of information can allow you to run those reports. 

 

Additionally, we do have a timeout extender, which has helped some users overcome these timeout errors.

 

Please let me know if you continue to have issues.

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

KM8's avatar
KM8
User
4 years ago
Tracey_H wrote:

Hi Laurel8165 

 

Thanks for your post. If you are trying to run reports with a large volume of information you can receive a timeout error as the systems tries to pull in all of requested data. Taking the file offline or reducing the amount of information can allow you to run those reports. 

 

Additionally, we do have a timeout extender, which has helped some users overcome these timeout errors.

 

Please let me know if you continue to have issues.

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

 

  • MargB's avatar
    MargB
    Experienced User
    4 years ago

    The problem isn't just a normal time out, it is specific to this report sales by customer summary. I can ask for 1 customer for 1 month and it times out...detail report all customers 12 months not a problem. This appears to have been a problem in a previous version according to this forum but I have not experienced it until lately

    • Komal_S's avatar
      Komal_S
      MYOB Moderator
      4 years ago

      Hi MargB 

       

      The issue with this report was fixed in 2020.1 and in 2020.2 as well. We have tried to run the same report on a few different files, and it has not timed out. That being said, if it's timing out for you, we would need to check the error log to see what else might be causing it. The instructions to retrieve logs are given by Tracey_H in her previous post on this thread. 

       

      Please let us know if you have additional questions on this.