Forum Discussion

SaraPat's avatar
SaraPat
Experienced Cover User
12 days ago
Solved

Header Account Subtotals

Hi   Can anyone explain to me why the subtotals for Receivables and Current Loans do not line up with the correct SubAccount?   I have shown the account numbers to show it is not because of a...
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  • SaraPat's avatar
    SaraPat
    12 days ago

    Thanks Gavin - at least it is not only me!!!

     

    Clearing the cache did not work nor did ticking and unticking the Generate Subtotals. 

     

    What I did in the end was move all of the Loan account up a level so they were no longer under the Loans Subtotal account and then moved them back down again..

     

    Sara

gavin12345's avatar
gavin12345
Ultimate User
12 days ago

Hi SaraPat 

 

Nothing obvious I can see to explain behaviour. Seems 1-1225 is NOT being treated as a Header. Suggest you open each header and ensure the Details tab has Generate Subtotals ticked.

 

If yes, all I can suggest is what moderators keep saying - clear the cache as this can resolve some strange display issues. 

 

See here

 

Regards

Gavin

  • SaraPat's avatar
    SaraPat
    Experienced Cover User
    12 days ago

    Thanks Gavin - at least it is not only me!!!

     

    Clearing the cache did not work nor did ticking and unticking the Generate Subtotals. 

     

    What I did in the end was move all of the Loan account up a level so they were no longer under the Loans Subtotal account and then moved them back down again..

     

    Sara