Forum Discussion

SaraPat's avatar
SaraPat
Experienced Cover User
6 months ago

Header Account Subtotals

Hi   Can anyone explain to me why the subtotals for Receivables and Current Loans do not line up with the correct SubAccount?   I have shown the account numbers to show it is not because of a...
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  • SaraPat's avatar
    SaraPat
    6 months ago

    Thanks Gavin - at least it is not only me!!!

     

    Clearing the cache did not work nor did ticking and unticking the Generate Subtotals. 

     

    What I did in the end was move all of the Loan account up a level so they were no longer under the Loans Subtotal account and then moved them back down again..

     

    Sara

gavin12345's avatar
gavin12345
Ultimate User
6 months ago

Hi SaraPat 

 

Nothing obvious I can see to explain behaviour. Seems 1-1225 is NOT being treated as a Header. Suggest you open each header and ensure the Details tab has Generate Subtotals ticked.

 

If yes, all I can suggest is what moderators keep saying - clear the cache as this can resolve some strange display issues. 

 

See here

 

Regards

Gavin

  • SaraPat's avatar
    SaraPat
    Experienced Cover User
    6 months ago

    Thanks Gavin - at least it is not only me!!!

     

    Clearing the cache did not work nor did ticking and unticking the Generate Subtotals. 

     

    What I did in the end was move all of the Loan account up a level so they were no longer under the Loans Subtotal account and then moved them back down again..

     

    Sara

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