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ozeami's avatar
ozeami
Experienced Cover User
4 months ago

MYOB Crashing When Saving Custom Report

Hi    Our company file has started crashing every-time we try to save a custom report.    This only started occurring today after we recovered our company file from MYOB cloud backup.    Attach...
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  • Earl_HD's avatar
    Earl_HD
    4 months ago

    Hi ozeami,

    This could be due to data corruption during the recovery process or compatibility issues with the restored file. Could you please Clear your AccountRight cache and check if the issue persists? If you're still having the same issue, you can contact our support team for more help. The best ways to contact our support team are through live chat (via our virtual assistant MOCA) or by raising a support ticket through myaccount.myob.com.

    Regards,
    Earl

Earl_HD's avatar
Earl_HD
MYOB Moderator
4 months ago

Hi ozeami,

This could be due to data corruption during the recovery process or compatibility issues with the restored file. Could you please Clear your AccountRight cache and check if the issue persists? If you're still having the same issue, you can contact our support team for more help. The best ways to contact our support team are through live chat (via our virtual assistant MOCA) or by raising a support ticket through myaccount.myob.com.

Regards,
Earl

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