Forum Discussion

ozeami's avatar
ozeami
Experienced Cover User
1 year ago
Solved

MYOB Crashing When Saving Custom Report

Hi    Our company file has started crashing every-time we try to save a custom report.    This only started occurring today after we recovered our company file from MYOB cloud backup.    Attach...
Desktop
  • Earl_HD's avatar
    Earl_HD
    1 year ago

    Hi ozeami,

    This could be due to data corruption during the recovery process or compatibility issues with the restored file. Could you please Clear your AccountRight cache and check if the issue persists? If you're still having the same issue, you can contact our support team for more help. The best ways to contact our support team are through live chat (via our virtual assistant MOCA) or by raising a support ticket through myaccount.myob.com.

    Regards,
    Earl

Earl_HD's avatar
Earl_HD
MYOB Moderator
1 year ago

Hi ozeami,

This could be due to data corruption during the recovery process or compatibility issues with the restored file. Could you please Clear your AccountRight cache and check if the issue persists? If you're still having the same issue, you can contact our support team for more help. The best ways to contact our support team are through live chat (via our virtual assistant MOCA) or by raising a support ticket through myaccount.myob.com.

Regards,
Earl

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Level up your skills using MYOB software.

 

Find help guides and technical solutions for all MYOB products here

Explore video tutorials for our software at the MYOB Academy here

 

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.