Forum Discussion

HCL's avatar
HCL
Experienced User
5 years ago
Solved

Re: GST [Summary - Payments] Report timing out

I am trying to run the GST (Detailed -Payments) Report for GST due at the end of this week, but it comes up with 'There's no information to display Try changing the filters and then run the report"  ...
  • Tracey_H's avatar
    Tracey_H
    5 years ago

    Hi HCL 

     

    Sorry to hear that you haven't been able to get an answer for this. There is a known issue with running the GST Summary and Details reports in 2019.4, which our developers are working on resolving. This issue is caused by General Journals with missing tax codes. To be able to run these reports you will need to find the offending general journals and enter the applicable tax codes.

     

    The easiest way to find those journals is to run the report for smaller date ranges.  If the report displays, there are no incorrect journals in that date range. If the report doesn't display, keep narrowing the date range until you get down to one day that won't display, there'll be an incorrect journal on that day. Once you've corrected those journals you will be able to run the report for the full date range.

     

    Please let me know if you need further help.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Tracey_H's avatar
Tracey_H
Former Staff
5 years ago

Hi HCL 

 

Sorry to hear that you haven't been able to get an answer for this. There is a known issue with running the GST Summary and Details reports in 2019.4, which our developers are working on resolving. This issue is caused by General Journals with missing tax codes. To be able to run these reports you will need to find the offending general journals and enter the applicable tax codes.

 

The easiest way to find those journals is to run the report for smaller date ranges.  If the report displays, there are no incorrect journals in that date range. If the report doesn't display, keep narrowing the date range until you get down to one day that won't display, there'll be an incorrect journal on that day. Once you've corrected those journals you will be able to run the report for the full date range.

 

Please let me know if you need further help.

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

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