Hi AT3228,
Thanks for sending through the screenshot. You’ve definitely made a good start, covering through a fair few of the usual checks.
When the Receivables Reconciliation Exception report is out of balance, it usually means the total of the customer outstanding invoices doesn’t line up with the Trade Debtors linked account balance. That can often be caused by things like timing differences, journal entries posted straight to Trade Debtors, altered linked accounts, or opening balance issues.
It’d be worth giving this help article and forum post one more time, to make sure all the usual checks and report filters have been missed. If it’s still not balancing after that, the best next step would be to get our team to take a closer look. You can reach them by phone, or through live chat via our virtual assistant MOCA.
Cheers,
Princess
Appreciate your reply Princess
My current customer outstanding invoices are exactly what my TD shows..so its not that.
My recievables and trade debotors on any detailed report i run are correct and always equal.
its only when i run the company data audotor it shows this as out of balance.
There are no dorect postings via GL to my trade debtors either.
Whats the best way to get your team to have a look at this
Hi AT3228,
Thanks for confirming that. If your receivables reports and Trade Debtors are all matching, and it’s only the Company Data Auditor showing the out of balance, it sounds more like an odd issue rather than the actual balances being wrong.
Best next best step would be to reach out to support team so they can have a deeper look on what's causing the out-of-balance issue. You can reach out by creating a ticket in My Account or connecting with our live chat team through MOCA, our virtual assistant.
Cheers,
Genreve
