Report Performance Issues

Thanks Genreve - I really appreciate you following up with the team handling this.

Unfortunately, we are incredibly dissatisfied with the update provided by the team this morning. After weeks of waiting/ trying to follow up - the email was one sentence saying: "Our product specialist checked your files and the issue was due to the imported data that was corrupted and that you will need to fix the import data with your third party developer.". 

This response was frustratingly vague and didn't provide any details on what was "corrupt". We manually enter sales/customer details etc. into MYOB - we aren't importing here. The performance issues we are facing are directly with MYOB data or with third party apps that export data from MYOB so I really don't understand the information I've been provided. Given the disruption this has caused to our business over the last 3+ weeks, I really can't afford to wait weeks again for a response that doesn't help us in any way. Any advice would be greatly appreciated here, I'm at a loss as to what to do next.